Bookings
Please visit theoryandessence.com, em
604-973-1873. We highly recommend booking your treatment in advance to ensure your preferred time and services are available.
Please arrive 30 minutes prior to your scheduled appointment and let calming Spa atmosphere relax you before your treatment. Kindly note, late arrivals will not receive an extension of the scheduled treatment time.
Age Requirement
The spa is available for guests aged 14 and over only.
Cancellation Policy
You are respectfully advised that the full treatment cost will be incurred if less than 24 hours notice is given to reschedule or cancel your reservation. A valid credit card number is required at the time of booking.
Health Conditions
Please advise us of any health conditions, allergies or injuries when making your spa reservation.
Pregnancy
Please allow The Spa receptionist to guide you in selecting treatments that are most suitable for you during this special time.
Spa Etiquette
Our Spa environment is one of tranquillity and relaxation. Please respect all spa guests’ right to privacy and serenity.
Use of mobile phones is not permitted.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles.
Gift Certificates
The perfect gift for spa enthusiasts, gift certificates can be purchased from The Spa reception or online at
theoryandessence.com. Gift certificates are non-refundable and non-transferable.
Product Purchases
To continue your spa regime at home, all products used in our treatments are available for purchase on departure.
Spa Membership
For further information on our spa membership options, please enquire at The Spa reception.